Customer Support Specialist

Client: Reputable Flight & Cargo Company

Application Deadline: 06/03/2026

Job Description

• Respond to customer queries on cargo rates, schedules, and services
• Manage bookings and track shipments
• Engage with customers globally for full charter cargo
• Onboard, manage, and retain cargo consolidators
• Coordinate with operations and sales teams to resolve issues
• Build strong relationships with cargo consolidators and customers

Required Qualifications

• Diploma or Certificate in Marketing or related field
• Experience in a contact center or customer service role
• Experience in the aviation industry (preferred)

Skills

• Excellent communication and customer service skills
• Strong problem-solving and time management abilities
• Knowledge of cargo operations and logistics
• Proficiency in CRM systems and MS Office